404 Error Page

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A 404 error means that a file cannot be found. If you have already uploaded the file, then either the name is misspelled or it is in the wrong folder. For help determining the correct spelling and path for a file, please read the following article:

How to Find the Correct Spelling and Folder 

There could also be a few other reasons causing a 404 error which include:

  • Hotlinking issue– You may get a 404 error for images because you have Hot Link Protection enabled and the domain is not on the access list. Please review the following article for additional information:
  • .htaccess issue– If you go to http://ip/~username/ and get a 404 error, you might have incorrect coding in your .htaccess file. We recommend renaming that file to .htaccess-backup and refreshing the site to see if anything changes.
  • Missing public_html folder– You may have also inadvertently deleted your public_html folder, or the entire account may need to be recreated. Either way, please contact us immediately via live chat or email so we can diagnose the problem and assist you further.
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