Disable the IDLE Function in Mac Mail

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With the IDLE function enabled, Mac Mail will make a continuous connection to the HG server, and this will contribute to the problem. Instead, you can configure Mac Mail to periodically check for new mail. A reliable frequency for the idle feature is every 10 minutes to ensure that Mac Mail is cleaning out any lingering processes.

To disable the IDLE feature:

  1. Select Mail | Preferences from the menu.
  2. Choose Accounts.
  3. Select the desired IMAP account.
  4. Go to the Advanced tab.
  5. Uncheck Use IDLE command if the server supports it.
  6. Additionally, you can uncheck Include when automatically checking for new mail.
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