How to Find the Correct Spelling and Path for Your Files, Missing Images

Missing/Broken Files

When you get a 404 error, check the URL in your browser. This tells you the path and file name that cannot be found.

http://example.com/example/Example/help.html

The file must be in public_html/example/Example/ and the names are case-sensitive.

For addon domains, the file must be in public_html/addondomain.com/example/Example/ and the names are case-sensitive.

Broken Image

When you have a missing image, go to Internet Explorer and view your website. You will see a box with a red X where the image is missing. Right click on the X and choose Properties. The properties will tell you the path and file name that cannot be found.

http://example.com/images/banner.PNG

The image file must be in public_html/images/ and the names are case-sensitive.

For addon domains, the image file must be in public_html/addondomain.com/images/ and the names are case-sensitive.